Frequently Asked Questions
Everything you need to know about our luxury timepieces and services.
What kind of movements are used in Swan & Edgar watches?
Each Swan & Edgar timepiece is powered by high-quality hand-assembled movements, ranging from intricate automatics to precision quartz, ensuring both heritage craftsmanship and reliable performance.
Do you offer international shipping?
Yes, we provide secure worldwide shipping. Delivery times vary by location, but most international orders arrive within 5-10 business days via our premium courier partners.
What is your return policy?
We offer a 30-day return policy for all unworn watches in their original packaging. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange.
Is there a warranty on my timepiece?
Every Swan & Edgar watch comes with a comprehensive 5-year warranty that covers all manufacturing defects, giving you peace of mind and long-term support for your investment.
Are the watches water-resistant?
Most of our watches feature a water resistance rating of at least 3 ATM (30 meters), making them resistant to light splashes and rain. Please check the specific product specifications for individual depth ratings.
How should I care for my leather strap?
To preserve the quality of your genuine leather strap, avoid prolonged exposure to water, oils, and direct sunlight. We recommend wiping it gently with a dry cloth to maintain its finish.